Monday, June 1, 2009

Unlimited Minutes and Other Technology Tricks

Last week, a colleague entered my office at about 2:30 with a request. He needed 160 copies of a document that didn’t exactly exist by noon the next day. I mentally scanned all the other items on my plate and realized this was now the largest pile of potatoes. So I jumped in, serving “drop-everything” requests to at least three others in the process.

One of them was a co-worker who I needed to confirm some facts. He called several of his sources, but none answered their cell phones. We impatiently searched the web for information. No luck.

He placed more calls and text messages. Skunked again. “Hmm,” he said in disbelief. “This is the first time I’ve ever called Lynn when he didn’t answer his cell.”

The first time? Ever? Despite my desire to complete the project, I secretly applauded Lynn for being temporarily unreachable. Clearly, he’s way too accessible.

Not so many years ago, this request would have been impossible. Producing and printing 160 color copies of a four-page document laden with facts and statistics would have taken weeks or even months. Today, not only is it possible, it’s fairly reasonable.

I wish I had been involved in the business world before the Internet, email, cell phones, fax machines or even Fed Ex. I want just one memory of a conversation that ended with, “OK, I’ll get it in the mail today,” and the recipient had to wait days or maybe weeks for the item to show up in a mailbox.

Today, most documents arrive electronically often bearing a red exclamation point. It’s the perfect symbol for our culture today. The faster technology delivers, the more we cram into our lives. We can fish and work, drive and text, all at the same. Unlimited minutes, always available like Lynn to confirm facts.

This pace has a lot of us frazzled. Monday, within one hour, I heard, “June is awful for us,” “Today has been just unbelievably crazy,” “I’m so tired of being busy,” and “What do I want? To rest.”

But as much as we complain about the busy state of our lives, how many of us are willing to change it? To ask, “What’s most important to me?” and to make the tough decisions that will turn those priorities into reality.

At a graduation this weekend, a speaker talked about the importance of standing aside in life for things that are important to us rather than following everyone else’s priorities or complacency.

I thought about this advice recently when a dear friend complained to me about being so busy that she doesn’t even have time to enjoy simple things with her kids, like taking them to the park.

“Why not?” I asked. She offered a litany of reasons about how the tasks consuming her time were contributing to an important professional goal. “What other goals do you have?” I asked. “Well, the kids of course, those are our most important goal,” she said.

We left the conversation at that. Four hours later, she called me back. “Guess where I am?” she said before even saying hello. “Having a picnic with the kids at the park!” And then she added triumphantly, “I’m leaving my cell phone in the car.”

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